CANCELLATION POLICY / TERMS & CONDITIONS
Cancellations need to be made 9 hours prior to your class beginning (morning or evenings). We understand that sometimes unforeseen circumstances can arise but we have to be strict, fair and consistent with all clients therefore NO exceptions will be made.
A 24 hour cancellation policy applies. NO exceptions.
A notice period of 9 hours is required to cancel an appointment for Myotherapy or Massage.
Late cancellation will result in a fee of 40% of the service amount.
Terms and Conditions
You will be contacted via text, phone or email should a class be cancelled.
If you have not booked into a class, in order to avoid disappointment, please call to check that the classes are taking place, particularly in the early morning and late evening. Studio phones are answered during business hours only.
Cancellations/Rescheduling classes need to be made 9 hours prior to your class beginning (morning or evenings). We understand sometimes unforeseeable circumstances can arise, NO exceptions will be made. Late cancellations will incur a lost session or $20 cancellation fee at the discretion of MYOMY Wellness Pty Ltd.
Bookings are made online or in the Wellness Centre. Please call to cancel, leave a message and we will get back to you within as soon as possible. Alternatively cancel via the MindBody App online or Email:
Payment must be made upon booking, NO exceptions. To book into a class you must either have pre-purchased sessions in your account or pay at the time of booking.
Out of consideration for the Trainer, other clients, and also for your own safety, the warm-up is an important aspect of each class. Please be aware that if you are more than 5 minutes late for a class, you may not be able to train.
Owners and/or Trainers reserve the right to restrict clients to a particular class type for safety reasons; and Owners and/or Trainers reserve the right to turn clients away if they do not have the correct medical clearance.
If a class you particularly want is fully booked please sign up for the waiting list. Due to our 9hr cancellation policy there is movement in the classes. Should a place become available then you will receive either an email or text from us offering you a place in the class. You are under no obligation to take a wait-listed offer, however we do ask that you respond by notifying us if you can attend or not. If you cannot make it, your place will be offered to the next client. Failure to respond to the wait-list offer will result in a lost session.
Block Session Packs and Private Sessions are valid for 1 year (365 days) from the date of purchase. Sessions are non-refundable and are not transferable between individuals and CANNOT be extended unless you are injured, in which case we will request a medical certificate. Should sessions of a pack be approved for refund, full session price applies to used sessions. Extensions due to medical reasons must be requested before the expiry date. Session packs cannot be shared with more than one person as all session packs are for individual use only.
Please call 03 9042 2053 or Email: should you have any concerns or enquiries.